Refund And Cancellation Policy
The purpose of this policy document is to provide easy access to our terms and conditions relating to Refund & Cancellation. All clauses within this policy document are included on our General Terms and Conditions and the Specific Terms and Conditions.
dlsimplified.co.uk is a website operated by DL Simplified Limited. DL Simplified is registered in the United Kingdom, and its registered office is situated at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Definitions
- “General Terms and Conditions” means these Terms and Conditions.
- “Specific Terms and Conditions” means the Specific Terms and Conditions tailored to cover any product or service that you may purchase from DL Simplified through the Website, and which take priority over these General Terms and Conditions to the extent of any conflict between them.
- “Web site” “Website” or “Site” means the web site you were browsing when you clicked on a link to these General and Special Terms and Conditions, including all subsidiary pages.
- “we”, “us”, “our” and “ourselves” refers DL Simplified Limited.
- “DL Simplified”, “dlsimplified.co.uk”, “we”, “us”, “our” or “ourselves” means DL Simplified Limited, registered in United Kingdom. Our registered office is situated at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
General Terms & Conditions
Force Majeure
If a Force Majeure event to which this clause applies does occur, we agree to notify you as soon as practicable. If the Force Majeure event continues for more than 14 calendar days, either party shall have the right to cancel the agreement. Where services have been paid for in advance but have not been rendered, you will be entitled to a full refund from the date of cancellation for all such services.
Miscellaneous
As a customer, you have the right to cancel a service application for the provision of services at any time before 14 calendar days have passed from the day after the contract was made. Any such cancellations must be provided to us in writing. If we have already started fulfilling our side of the application, that is, we have submitted the application to DVLA, before you exercise your right to cancel, the right to cancel is lost.
Specific Terms & Conditions
Price of services.
We reserve the right to update the prices on the Website and to update, amend, or withdraw the services that we offer without prior notice or explanation. Every effort is made to ensure that all prices are correct; however, in the event of serious error, any transaction shall be voided by us, entitling you to a full refund.
Payment Authority:
By agreeing to our terms and conditions and making a purchase, you authorize DL Simplified to charge your chosen payment method for the agreed-upon amount.
Cancellation Fee
In the event of order cancellation, a cancellation fee of £20 will be charged. This fee is intended to cover administrative and processing costs associated with order cancellations.
Refund policy for services ordered
In the event that you make a purchase of a service but change your mind prior to the submission of the application details to DVLA, we will refund the purchase amount, minus the £20 cancellation fee , provided your written request for a refund is received within 14 days of the date of purchase.
Refunds cannot be given for the services requested, once the service application has been submitted to DVLA, even if your application is rejected.
In the event that you do not receive your driving licence within 2 weeks of payment, you need to inform us for necessary follow ups.
How to Cancel an Order
To exercise your right to cancel, you must inform us of your decision to cancel the order by a clear statement. You can do this by contacting our accounts team at accounts@dlsimplified.co.uk. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14-day cancellation period has expired.
Modifications to this Policy
We reserve the right to modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website.